Golden San Care (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services. By using our site, you agree to the practices described herein.
1. Information We Collect
We collect the following types of information when you visit our website or use our services:
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Personal Information: Full name, contact number, email address, address, emergency contacts, and medical information for resident care.
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Payment Information: Billing address, payment history, and transaction details.
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Usage Data: IP address, browser type, device data, and how you interact with the website.
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Cookies and Tracking Data: See our Cookie Policy below for full details.
We do not knowingly collect data from individuals under the age of 18 without the explicit consent of a legal guardian.
2. How We Use Your Information
Your data is used for the following purposes:
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To provide, manage, and personalize our care services.
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To communicate with you about appointments, billing, and care updates.
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To improve the functionality and user experience of our website.
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To comply with legal and regulatory obligations.
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For internal analytics and reporting.
3. Data Sharing and Disclosure
Golden San Care does not sell or rent your personal data to third parties. We may, however, share information with trusted service providers and partners who assist us in delivering care services, IT support, and legal compliance, provided that they agree to strict confidentiality terms.
Data may also be disclosed if required by law or to protect the safety and rights of our residents, staff, or the public.
4. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.
5. Data Security
We implement robust physical, administrative, and digital safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encrypted data storage, limited access control, and secure data transmission protocols.
However, no system can be 100% secure. You are encouraged to protect your personal information and report any suspicious activity to us.
6. Your Rights
You have the right to:
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Request access to your personal data.
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Request correction or deletion of your information.
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Withdraw consent at any time.
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Object to or restrict data processing in certain cases.
To exercise your rights, please contact us at support@goldensancare.com.
7. Cookie Policy
We use cookies to enhance your browsing experience and understand how visitors interact with our website.
Types of Cookies Used:
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Essential Cookies: Required for the site to function properly.
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Performance Cookies: Help us analyze usage statistics and improve performance.
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Functional Cookies: Remember user preferences and settings.
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Third-Party Cookies: Used by analytics or advertising providers.
You can manage or disable cookies via your browser settings. Disabling cookies may affect the functionality of the site.
8. GDPR Compliance
If you are a resident of the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR). These include:
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The right to know what data we hold about you.
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The right to request rectification, erasure, or restriction of your data.
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The right to data portability.
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The right to lodge a complaint with a data protection authority.
Golden San Care acts as a Data Controller when processing your personal data and ensures all transfers, processing, and storage of information is compliant with GDPR guidelines.
For GDPR-related inquiries, please email support@goldensancare.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be posted on this page with the date of revision. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
📧 support@goldensancare.com
We are committed to addressing all inquiries with transparency and urgency.